Billing Terms and Conditions

Last Updated: 6 Oct, 2025

Accepted Payment Methods

Neanmi currently accepts PayPal as the primary payment method for all transactions made through our online store. Customers can securely complete their purchases using a valid PayPal account, offering a trusted and convenient checkout experience.

Currency for Transactions

All prices and transactions on our website are processed in Malaysian Ringgit (MYR). If your financial institution operates in another currency, conversion rates and additional fees may be applied at their discretion and are beyond our control.

Secure Payment

We take the security of your payment information seriously. All transactions on our site are protected with SSL (Secure Sockets Layer) encryption, ensuring that your personal and payment data is transmitted securely and remains confidential at every stage of the checkout process.

Shipping Policy Overview

Neanmi offers free shipping on all orders across Malaysia. Orders are typically processed within 2 to 5 business days and delivered within 6 to 12 business days, excluding weekends and public holidays. For full details on delivery timelines and conditions, please refer to our Shipping Policy.

Return & Refund Policy Overview

We accept returns and exchanges for both defective and non-defective items within 30 days of delivery, provided the products are in new or slightly used condition. Neanmi covers the return shipping costs, and refunds are issued within 15 business days using the original payment method. For detailed instructions and conditions, please view our Return & Refund Policy.

Privacy Policy Overview

Your privacy is important to us. We are committed to protecting your personal information and ensuring that it is used only in accordance with our internal security practices and applicable privacy regulations. To learn more about how we collect, store, and use your data, please review our full Privacy Policy.

Google Merchant Center Compliance

Neanmi is fully compliant with Google Merchant Center policies, ensuring that all billing practices, product information, and checkout procedures meet transparency and consumer protection standards. We provide clear and accurate billing details at every stage of your purchase to ensure a seamless shopping experience.

Need Help?

If you have any questions about billing, payments, or our store policies, please contact us using the information below. Our support team is here to assist you and typically responds within two business days.

Store Name: Neanmi

Email: info@neanmi.shop

Address: 6, Persiaran Setia Makmur, Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor, Malaysia

Operating Hours: Monday to Friday, 11:00 AM – 8:00 PM (GMT+8)

Contact Page: https://www.neanmi.shop/pages/contact

Our support team is ready to assist you. You can contact us via email or by using the contact form on our website, and we’ll get back to you within two business days.